Balajinaturocare Refund and Returns Policy

Refund and Returns Policy

At Balajinaturocare, we value customer satisfaction and strive to provide a hassle-free shopping experience. Please read our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

  • Before Dispatch: If you wish to cancel your order, please contact us at [email protected] within 24 hours of placing the order. If the order has not yet been dispatched, we will cancel and issue a full refund.
  • After Dispatch: Once the order has been shipped, it cannot be canceled. You may, however, return the order under our return policy.

2. Return & Refund Policy

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product remains unused, unopened, and in its original packaging.
  • A return request must be raised within 7 days of receiving the order.

2.1 How to Request a Return

To initiate a return, please email us at [email protected] with:

  • Your order number.
  • A clear photo of the damaged/incorrect product.
  • Reason for return.

Once your request is approved, we will provide return instructions.

3. Refund Process

  • After we receive the returned product and inspect it, we will process your refund within 5-7 business days.
  • Refunds will be credited back to the original payment method.
  • Shipping fees are non-refundable, except in cases of incorrect or defective products.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

  • Opened or used herbal/ayurvedic products.
  • Perishable goods and personalized items.

5. Late or Missing Refunds

If you haven’t received your refund yet, please:

  • Check your bank account.
  • Contact your credit card company (it may take some time before your refund is officially posted).
  • If you still have not received your refund, please contact us at [email protected].

6. Contact Us

For any queries regarding cancellations, returns, or refunds, please email us at:
Email: [email protected]

By placing an order on our website, you agree to this Cancellation & Refund Policy. We may update this policy from time to time, and the latest version will be available on our website.